Free shipping is available to addresses within Australia.
International orders under $50 are charged at a flat fee of $7.95 to New Zealand and $10.00 to other destinations. All international orders over $50 are eligible for free shipping.
Please note that some countries charge duties and taxes on entry and these are beyond the control of the Evolution Health Company and are the sole responsibility of the purchaser.
We typically ship within 2 business days of receiving your order. On the day that your order has been despatched, we will email you a despach confirmation notice. You should expect delivery within 7-10 business days of this despatch notice for Australian and New Zealand orders and 28 days for international orders.
You may return most new, unopened items within 30 days of delivery for a full refund. We’ll also pay the return shipping costs if the return is a result of our error (you received an incorrect or defective item, etc.).
You should expect to receive your refund within four weeks of giving your package to the return shipper, however, in many cases you will receive a refund more quickly. This time period includes the transit time for us to receive your return from the shipper (5 to 10 business days), the time it takes us to process your return once we receive it (3 to 5 business days), and the time it takes your bank to process our refund request (5 to 10 business days).
If you need to return an item, simply call +61 3 9362 4500 or email firstname.lastname@example.org and quote order number.We’ll notify you via e-mail of your refund once we’ve received and processed the returned item.
For assistance, please call on +61 3 9362 4500, email email@example.com.
Head office – 6 McArthur St, West Footscray, 3012, Australia